During the Back-to-School season, we’re experiencing an unusually high volume of inquiries. Our team is working diligently to ensure every question is answered and every issue is resolved. We truly appreciate your patience during this busy time.
To help us respond to your request as quickly and accurately as possible, please include the following when you reach out:
- A clear subject line: Summarize your issue in just a few words. For example, use Login Issues if you’re having trouble signing in. This helps us route your request to the right team faster.
- The email address tied to your Smore account: Providing the exact email linked to your account allows us to pull up your information quickly.
- Detailed information about your issue: The more details you share (such as what you were trying to do, any error messages you saw, or screenshots), the easier it is for us to troubleshoot and resolve your request.
🔔 Please note: Due to the high volume of requests, our response time may take up to a week. Rest assured, you will hear back from us — no request goes unanswered.
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Need more help? Reach out to support@smore.com!
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