FAQs: Attachments

🙌 Need help with attachments? We’ve created a handy FAQ with everything you need to know about the Attachment feature.

Q: What file types are supported?

A: You can upload the following formats: pdf, csv, doc, docx, pps, ppt, rtf, txt, xls, xlsx.

❌ Image files (png, gif, jpeg, jpg) are not supported—use the Picture widget for images.

Q: Can I attach a PowerPoint presentation?

A: Yes! PowerPoint presentations are fully supported.

Q: What size files can I upload?

A: Files up to 25 MB are supported.

Q: Who can access the attached files?

A: Anyone with access to your newsletter will be able to open the files.

👉 To limit access, make sure your newsletter is set to Private and only share with trusted viewers.

 

Q: How can I gain access to this feature?

A: Attachments are available only to paying users. To upgrade your plan, click one of the buttons below to visit our pricing page.

 

Q: Can I add an attachment so that it appears as an image in my newsletter?

A: Currently, attachments can only be added as links, not as images.

💡 Workaround: Take a screenshot of the file and upload it as a regular image to your newsletter.

Q: I have an Educator account, but don’t see the option to add a PDF file.

A: The Attachment feature is located in the Add Content section on the right-hand side of the Editor. You can also access it by hovering over a section in your newsletter and clicking the green +Add Here button.

Check out our guide on how to add an attachment here.

 

Q: I tried uploading a file using the Attachment feature, but nothing happens when I click on the File widget.

A: The most common reason for this issue is that your browser cache is blocking access to the most recent update of the website.

✅ To fix this, try clearing your browser cache. We’ve created a step-by-step guide for each browser—click HERE to access it.

Q: I cleared my cache, but I’m still unable to upload files.

A: No worries! This may require some additional troubleshooting on our end.

📩 Please contact our Support Team at [e-mail], and one of our representatives will be happy to assist you.

Q: Recipients viewing my newsletter on their mobile phones can’t download my attachments.

A: Attachment accessibility depends on the internal browser of the messaging app your recipients are using. Some apps don’t allow attachments to be downloaded directly to a phone.

💡 We recommend asking your recipients to open your newsletter in Google Chrome on their phone, which supports downloading and opening attachments.

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Need more help? Reach out to [e-mail]!